Warranty Information

  • Multi-Tool

    Two (2) Year Limited Replacement Warranty Statement

    If your product becomes defective due to faulty material or workmanship within a period of 2 years from the date of purchase, we warrant to do the following:

    • For Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Your warranty is subject to the following conditions:

    • DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped, damaged or dropped in water. To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own. If the supply cord is damaged, it must be replaced by a qualified electrician in order to avoid a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to persons when the appliance is used.
    • The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
    • The item has been subjected to fair wear and tear.
    • The item has not been used for trade, professional or hire purposes.
    • The item has not sustained damage through foreign objects, substances or accident.

    Your warranty does not cover;

    • Components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.
    • Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
    • For guarantee claims, you will need to submit a proof of purchase in the form of a valid receipt that displays date and place of purchase.

    This warranty does not replace but is in addition to your statutory rights.

    This warranty does not apply to accessories supplied with the item.

    This warranty applies only to the original purchaser and may not be transferred.

    Replacement items will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.

    Please note: Only the defective product or parts returned to place of purchase will be replaced under this warranty.

    Brand Developers Aust Pty Ltd

    461 Plummer Street, Port Melbourne,
    VIC 3207, Australia.

    AUST Customer Care: 1800 890 840

     

  • Twist-A-Saw™

    Two (2) year limited replacement warranty statement

    If your product (the “Product”) becomes defective due to faulty material or workmanship within a period of 2 years from the date of purchase, we warrant to do the following:

    We will replace the Product with a new product, free of charge, or repair the product at our cost, at our discretion.

    Your warranty is subject to the following conditions:

    • DO NOT operate the Product with a damaged plug or cord, or if the unit has been dropped, damaged or dropped in water. To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own. If the supply cord is damaged, it must be replaced by a qualified electrician in order to avoid a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to persons when the appliance is used.
    • • The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
    • • The item has been subjected to normal wear and tear.
    • • The item has not been used for trade, professional or hire purposes.
    • • The item has not sustained damage.

    Your warranty does not cover;

    Your warranty is subject to the following conditions:

    • Components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.
    • Unauthorized or improper maintenance or handling or overload.
    • Accessories that are supplied with this item.

    This warranty applies only to the original purchaser and may not be transferred.

    Replacement items will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.

    Brand Developers Aust Pty Ltd

    461 Plummer Street, Port Melbourne,
    VIC 3207, Australia.

    AUST Customer Care: 1800 890 840

  • Join-A-Jig™

    One (1) year limited replacement warranty statement

    If your product becomes defective due to faulty material or workmanship within a period of 1 year from the date of purchase, we warrant to do the following:

    • For Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Warranty conditions

    Your warranty is subject to the following conditions:

    • The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
    • The item has been subjected to fair wear and tear.
    • The item has not been used for trade, professional or hire purposes.
    • The item has not sustained damage through foreign objects, substances or accident.

    What’s not covered by warranty

    Your warranty does not cover:

    • Components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.
    • Unauthorised/improper maintenance/handling or overload is excluded from this warranty

    Warranty notes

    • For guarantee claims, you will need to submit a proof of purchase in the form of a valid receipt that displays the date and place of purchase.
    • This warranty does not replace but is in addition to your statutory rights.
    • This warranty does not apply to accessories supplied with the item.
    • This warranty applies only to the original purchaser and may not be transferred.
    • Replacement items will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.
    • Only the defective product or parts returned to the place of purchase will be replaced under this warranty.

    Brand Developers Aust Pty Ltd

    461 Plummer Street, Port Melbourne,
    VIC 3207, Australia.

    AUST Customer Care: 1800 890 840

  • Twist-A-Mini™

    Two (2) Year Limited Replacement Warranty Statement

    If your product becomes defective due to faulty material or workmanship within a period of 2 years from the date of purchase, we warrant to do the following:

    • For Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Your warranty is subject to the following conditions:

    • DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped, damaged or dropped in water. To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own. If the supply cord is damaged, it must be replaced by a qualified electrician in order to avoid a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to persons when the appliance is used.
    • The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
    • The item has been subjected to fair wear and tear.
    • The item has not been used for trade, professional or hire purposes.
    • The item has not sustained damage through foreign objects, substances or accident.

    Your warranty does not cover;

    • Components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.
    • Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
    • For guarantee claims, you will need to submit a proof of purchase in the form of a valid receipt that displays date and place of purchase.

    This warranty does not replace but is in addition to your statutory rights.

    This warranty does not apply to accessories supplied with the item.

    This warranty applies only to the original purchaser and may not be transferred.

    Replacement items will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.

    Please note: Only the defective product or parts returned to place of purchase will be replaced under this warranty.

    Brand Developers Aust Pty Ltd

    461 Plummer Street, Port Melbourne,
    VIC 3207, Australia.

    AUST Customer Care: 1800 890 840

  • Extra Pair of Hands™

    Lifetime Limited Replacement Warranty Statement

    If your product becomes defective due to faulty material or workmanship, we warrant to do the following:

    • For Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Your warranty is subject to the following conditions:

    • The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
    • The item has been subjected to fair wear and tear.
    • The item has not been used for trade, professional or hire purposes.
    • The item has not sustained damage through foreign objects, substances or accident.

    Your warranty does not cover;

    • Components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.
    • Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
    • For guarantee claims, you will need to submit a proof of purchase in the form of a valid receipt that displays date and place of purchase.

    This warranty does not replace but is in addition to your statutory rights.

    This warranty does not apply to accessories supplied with the tool.

    This warranty applies only to the original purchaser and may not be transferred.

    Replacement tools will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.

    Please note: Only the defective product or parts returned to place of purchase will be replaced under this warranty.

    Brand Developers Aust Pty Ltd

    461 Plummer Street, Port Melbourne,
    VIC 3207, Australia.

    AUST Customer Care: 1800 890 840

     

  • Transforma Ladder™

    Lifetime Warranty

    WARRANTY REGISTRATION PROCESS

    Brand Developers Aust Pty Ltd warrants each new ladder, to the original purchaser thereof, to be used and maintained properly. This warranty covers all parts of the ladder, including hinges and lock assemblies. This warranty shall be in effect for the Lifetime of the ladder covering Personal Private use or a period of 5 years covering Trade, Professional & Commercial use from the date of purchase. This shall be in lieu of any other warranty, expressed or implied, including, but not limited to, any implied warranty of merchant-ability or fitness for a particular purpose.

    Brand Developers Aust Pty Ltd will repair or replace, at its option and without cost to the original purchaser, any ladder which has been found to be defective and is within the period of the warranty. All freight to and from the factory is to be paid for by the customer.

    The factory address is as follows:

    Brand Developers Aust Pty Ltd
    461 Plummer Street, Port Melbourne,
    VIC 3207, Australia.

    The liability of Brand Developers Aust Pty Ltd under this warranty shall be limited solely to repair or replacement of the ladder within the warranty period; and Brand Developers Aust Pty Ltd shall not be liable, under any circumstances, for consequential or incidental damages, including, but not limited to, personal injury or labour costs. Some Australian states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives the original purchaser specific legal rights and you may also have other rights which vary from state to state.

    Under no circumstances will Brand Developers Aust Pty Ltd be responsible for any expense in connection with any repairs made by anyone other than the factory or authorized service station unless repairs have been specifically authorized in writing by Brand Developers Aust Pty Ltd.

    The warranty is void if the enclosed Warranty Registration Card is not completed and returned or an email has not been sent to register the product with Brand Developers Aust Pty Ltd within 30 days of product delivery.

    Brand Developers Aust Pty Ltd

    461 Plummer Street, Port Melbourne,
    VIC 3207, Australia.

    AUST Customer Care: 1800 890 840

  • Paint Runner™ Pro

    One (1) year limited replacement warranty statement

    If your product becomes defective due to faulty material or workmanship within a period of 1 year from the date of purchase, we warrant to do the following:

    • For Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Warranty conditions

    Your warranty is subject to the following conditions:

    • The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
    • The item has been subjected to fair wear and tear.
    • The item has not been used for trade, professional or hire purposes.
    • The item has not sustained damage through foreign objects, substances or accident.

    What’s not covered by warranty

    Your warranty does not cover:

    • Components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.
    • Unauthorised/improper maintenance/handling or overload is excluded from this warranty

    Warranty notes

    • For guarantee claims, you will need to submit a proof of purchase in the form of a valid receipt that displays the date and place of purchase.
    • This warranty does not replace but is in addition to your statutory rights.
    • This warranty does not apply to accessories supplied with the item.
    • This warranty applies only to the original purchaser and may not be transferred.
    • Replacement items will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.
    • Only the defective product or parts returned to the place of purchase will be replaced under this warranty.

    Brand Developers Aust Pty Ltd

    461 Plummer Street, Port Melbourne,
    VIC 3207, Australia.

    AUST Customer Care: 1800 890 840

  • Better Grip

    LIFETIME LIMITED REPLACEMENT WARRANTY STATEMENT

    If your product becomes defective due to faulty material or workmanship, we warrant to do the following:

    • For Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

    You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Your warranty is subject to the following conditions:

    • The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
    • The item has been subjected to fair wear and tear.
    • The item has not been used for trade, professional or hire purposes.
    • The item has not sustained damage through foreign objects, substances or accident.

    Your warranty does not cover:
    Your warranty is subject to the following conditions:

    • Components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.
    • Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
    • For guarantee claims, you will need to submit a proof of purchase in the form of a valid receipt that displays date and place of purchase.

    This warranty does not replace but is in addition to your statutory rights.

    This warranty does not apply to accessories supplied with the tool.

    This warranty applies only to the original purchaser and may not be transferred.

    Replacement tools will be covered by the limited warranty for the balance of the warranty period from the date of the original purchase.

    Please note: Only the defective product or parts returned to place of purchase will be replaced under this warranty.

    Brand Developers Aust Pty Ltd
    Unit 3, 2 Roussos Place,
    Truganina, VIC 3029
    Australia

    AUST Customer Care: 1800 890 840

To order call 1800 477 777